Privacy Policy for PK 33 Game

01 Introduction

PK 33 Game operates the online gaming and sports betting platform available at pk33game.win and through our downloadable mobile application. This Privacy Policy sets out how we collect, use, store, share and protect personal information relating to users of the platform, including visitors who have not yet registered an account.

This policy applies to all interactions with the PK 33 Game platform — whether you are browsing the site, registering an account, making a deposit in PKR, placing a bet on a PSL cricket match, playing Live Casino games or using the mobile app on your Android or iOS device.

We take your privacy seriously. The information we collect is used to run a functional, secure and enjoyable platform for Pakistan players — not to build advertising profiles or monetise your data through third-party sale. If you have questions about anything in this policy, contact the support team at [email protected].

02 What We Collect

PK 33 Game collects personal information in the following ways: information you provide directly when registering or using the platform, information collected automatically as you interact with the platform, and information received from payment service providers when you make a deposit or withdrawal.

Information You Provide Directly

• Full name, date of birth and gender provided during account registration.
• Email address used as your primary contact and login identifier.
• Mobile phone number provided during registration or account verification.
• Identity documents submitted for age or identity verification purposes (such as CNIC or passport details).
• Communications you send to the support team including support tickets and chat messages.

Information Collected Automatically

• Device information including device type, operating system version and browser type.
• IP address and approximate geographic location derived from your IP at the time of access.
• Session data including login times, pages visited, games played, bets placed and session duration.
• Cookie and similar tracking data as described in the Cookies section of this policy.
• App usage data when you use the PK 33 Game mobile application on Android or iOS.

Information from Payment Providers

• Transaction reference numbers and confirmation codes from JazzCash, Easypaisa, Raast or bank transfer providers.
• Deposit and withdrawal amounts and timestamps.
• Account holder names associated with the payment method used, to the extent shared by the payment provider.

PK 33 Game does not store full payment card numbers or mobile wallet PINs. Payment credentials are handled directly by the respective payment service providers using their own security infrastructure.

03 How We Use Your Data

The personal data collected by PK 33 Game is used for the following purposes:

We do not use your personal data for automated decision-making that has a significant legal or similarly significant effect on you — for example, your account is not automatically permanently closed by an algorithm without human review being involved in the process.

04 Payment Data

All financial transactions on PK 33 Game are processed in Pakistani Rupees (PKR). The platform integrates with JazzCash, Easypaisa, Raast, standard bank transfers and other approved mobile wallets. Each of these payment providers operates under its own privacy and data security policies, and by using their services through the PK 33 Game platform you are also subject to those policies.

PK 33 Game receives confirmation of successful transactions from payment providers — including transaction reference numbers, amounts, timestamps and the registered account holder name associated with the payment method. This information is stored in our systems as part of your transaction history and is used for:

• Crediting deposits to your account balance promptly and accurately.
• Processing withdrawal requests to verified payment accounts.
• Investigating payment disputes or technical issues affecting your transactions.
• Verifying that the payment method used belongs to the registered account holder, as required under our Terms and Conditions.
• Maintaining accurate financial records for internal audit purposes.

05 Sharing Your Data

PK 33 Game does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. We may share your data with the following categories of third parties only where it is strictly necessary to operate the platform:

• Payment Service Providers: JazzCash, Easypaisa, Raast and bank transfer providers receive the minimum data necessary to process your deposit or withdrawal transaction.
• Game Content Providers: Third-party casino and sports betting content providers may receive anonymised session identifiers to deliver and settle game results. They do not receive your full personal profile.
• Platform Technology Partners: Companies that provide hosting, data storage, customer support tooling or platform analytics receive access to data only to the extent required to perform their service for PK 33 Game, and are contractually required to handle data securely.
• Legal and Regulatory Requirements: Where required by applicable law or by a valid legal process, PK 33 Game may be required to disclose personal data to law enforcement or other authorities. We will only do so to the extent legally required and will notify affected users where we are permitted to do so.
• Fraud Prevention: In cases of suspected fraudulent activity, account abuse or money laundering, data may be shared with relevant financial institutions or fraud prevention services to protect the integrity of the platform and its users.

In the event that PK 33 Game undergoes a corporate restructuring, merger or change of ownership, personal data held by the platform may be transferred to the successor entity as part of that process. Users will be notified of any such change that materially affects how their data is handled.

06 Cookies

PK 33 Game uses cookies and similar tracking technologies — including local storage and session storage — when you use the website or mobile app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how players interact with the site.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, and security cookies that help protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method and game layout choices, so you do not need to set them again each session.
• Analytics Cookies: Used to collect anonymised data about how players navigate the site — which pages are visited most, how long sessions last and which features are used. This helps us improve the platform experience for all Pakistan players.
• Performance Cookies: Help monitor the technical performance of the platform, identify errors and improve loading speeds on mobile devices — particularly relevant for players using JazzCash or Easypaisa quick deposit flows on Android.

PK 33 Game does not use third-party advertising cookies or serve behavioural advertising based on your activity on external websites. The cookies used on this platform are limited to those needed to operate, secure and improve the pk33game.win experience.

Most browsers and mobile devices allow you to control or delete cookies through their settings. Disabling strictly necessary cookies will affect your ability to use the platform normally — for example, you may be logged out automatically. Disabling analytics or performance cookies will not affect your core gaming experience.

07 Data Retention

PK 33 Game retains personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy. The following general retention principles apply:

• Account registration data and identity verification documents are retained for the duration of your account and for a period after closure as required for legal and audit purposes.
• Transaction records — including deposit and withdrawal history in PKR — are retained for a minimum period to satisfy financial record-keeping requirements.
• Support communications are retained for a period sufficient to allow follow-up and dispute resolution.
• Session and gameplay data used for analytics purposes is retained in anonymised form after account closure.
• Where you exercise your right to erasure (see Your Rights below), data will be deleted as promptly as technically feasible, except where retention is required by law or overriding legitimate interest.

08 Security

PK 33 Game takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encrypted data transmission between your device and our platform servers using HTTPS/TLS protocols.
• Access controls ensuring that only authorised PK 33 Game personnel can access personal data, and only to the extent required for their role.
• Secure handling of identity verification documents submitted for age or KYC checks.
• Regular review of security practices as the platform evolves and new threats emerge.
• Incident response procedures to identify, contain and notify users in the event of a data breach that may affect their personal information.

While we apply strong security measures on our end, account security also depends on you. You are responsible for keeping your PK 33 Game password confidential and not sharing your login credentials with any other person. If you believe your account has been accessed without your authorisation, contact support immediately at [email protected].

09 Your Rights

As a registered player on PK 33 Game you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your registered email address and a description of your request:

• Right of Access: You may request a copy of the personal data PK 33 Game holds about you, including your account registration details, transaction history and communication records.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. For basic details such as your email address or phone number, you may be able to update these directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing) or where you object to processing and there is no overriding legitimate interest for continued retention. Note that legal or regulatory obligations may require us to retain certain data even after a deletion request.
• Right to Object to Marketing: If you have opted in to receiving promotional communications from PK 33 Game, you may withdraw that consent at any time. This will not affect your ability to use the platform or receive account-related service communications.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used format.
• Right to Complain: If you believe PK 33 Game has not handled your personal data appropriately, you have the right to raise a complaint. We ask that you contact us directly in the first instance so we can attempt to resolve the matter. Contact us at [email protected].

PK 33 Game will respond to data rights requests as promptly as reasonably possible. In some cases, verification of your identity may be required before your request can be processed, to ensure we are responding to the correct account holder.

10 Minors

PK 33 Game is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account or use any part of the platform.

If PK 33 Game becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted as promptly as technically feasible, and any funds deposited will be processed in accordance with our Terms and Conditions for underage account closures.

If you are a parent or guardian and believe that a minor in your care has registered an account on PK 33 Game, please contact support at [email protected] immediately so we can take appropriate action.

11 Policy Changes

PK 33 Game reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how your data is used, we may also notify registered players via their registered email address, though this is not guaranteed for all minor amendments.

We recommend reviewing this Privacy Policy periodically. Continued use of the PK 33 Game platform after any updates are published constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting support.

Changes to this policy do not affect the lawfulness of any data processing that took place before the change was published.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how PK 33 Game handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

You can also visit our FAQ page for answers to common account questions, or review our Terms and Conditions and Responsible Gaming pages for more information about how the platform operates.